Call Center / Customer Service

Job Purpose

CenturyNovelty.com, one of the fastest growing pure play e–retailers of party supplies, favors & decorations, currently seeks a Telephone Customer Service & Sales Representative for their Livonia, MI Corporate Office. This is a great part-time opportunity for a College student, recent graduate, or anyone looking for extra income selling fun party supplies and favors.

Duties

• Assist customers by answering questions about products and orders via telephone and email
• Help customers make selections by building customer confidence, while offering suggestions and opinions
• Guide customers click–by–click through the Website using Microsoft Internet Explorer and the telephone
• Work on projects and other duties as assigned

Skills/Qualifications

• Desire to provide excellent customer service
• Confidence in using Microsoft Windows, Word, Excel and Internet Explorer
• Previous retail customer service/sales experience. Call center/telephone service a plus
• Fast and accurate typing
• Excellent written and oral communication skills
• History of punctuality and good attendance
• Basic computer and phone knowledge
• Ability to defuse difficult customers by utilizing strong negotiation skills and appropriate empathy
• Candidates must be comfortable working in a fast paced, constantly evolving, team environment
• High school diploma or equivalent a must
• Bilingual English/Spanish is a plus but not required
• Must be flexible with schedule. Call center is open M–F 8AM–8PM.
• No cold calling or telemarketing is involved
• This is not a management position
• Must pass a skills test of the previously listed qualifications
• Must complete/pass a criminal background investigation, credit check and drug screen prior to hire.

To apply

• Email Careers@CenturyNovelty.com
• Include a cover letter and resume, if available
• No phone calls or walk–ins please

Due to the high volume of responses to our job postings, we can only accept applications by email. We do not accept or consider applications by any other method, including telephone, fax, mail, or walk–in. Please do not send us résumés or applications by these methods. Doing so may affect your eligibility for this position, or future positions with CenturyNovelty.com