Part Time Phone/Email/Live Chat Customer Service/Sales Rep

Job Purpose

CenturyNovelty.com, one of the fastest growing pure play e-retailers of party supplies, favors & decorations, currently seeks a part-time Telephone/Email/Live Chat Customer Service & Sales Representative for their Westland, MI Corporate Office. This is a not a temporary or seasonal position. This is a great part-time opportunity for a College student, recent graduate, or anyone looking for extra income selling fun party supplies and favors.

Compensation: Starts at $8.50/hr. Raises at 1 month, 3 months, 6 months, and 1 year

Duties

• Assist customers by answering questions about products and orders via telephone, email and live chat
• Help customers make selections by building customer confidence, while offering suggestions and opinions
• Guide customers click-by-click through the Website using Microsoft Internet Explorer and the telephone
• Work on projects and other duties as assigned

Skills/Qualifications

• Desire to provide excellent customer service
• Must be available Monday – Friday 8 AM – 7 PM
• Previous call center/phone customer service is REQUIRED
• Confidence in using Microsoft Windows, Word, Excel and Internet Explorer/Firefox
• Fast and accurate typing. Minimum of 65 words per minute (take a free typing test here)
• Excellent written and oral communication skills. Expect half of your customer communications to be on the phone and the other half via email/live chat.
• History of punctuality and good attendance
• Advanced computer and phone knowledge
• Ability to defuse difficult customers by utilizing strong negotiation skills and appropriate empathy
• Candidates must be comfortable working in a fast paced, constantly evolving, team environment
• High school diploma or equivalent a must
• Bilingual English/Spanish is a plus but not required
• This is not a temporary/holiday job. This is a permanent position.
• No cold calling or telemarketing is involved
• Must pass a skills test of the previously listed qualifications
• Must complete/pass a criminal background investigation, credit check and drug screen prior to hire

To apply

• Email us Reference “Customer Service - website” in the subject line for proper routing
• Include a cover letter and resume, if available
• No phone calls or walk–ins please

Due to the high volume of responses to our job postings, we can only accept applications by email. We do not accept or consider applications by any other method, including telephone, fax, mail, or walk–in. Please do not send us résumés or applications by these methods. Doing so may affect your eligibility for this position, or future positions with CenturyNovelty.com.