The following Frequently Asked Questions (FAQs) are those posed most often to our Customer Service Department. If your question is not answered here, please contact our friendly Customer Service staff by phone at (800) 325-6232, by e-mail at
Info@CenturyNovelty.com, or click the Live Support icon below.
Simply add merchandise to your shopping cart and the “Shipping Calculator” at the bottom of your cart will display the prices and delivery dates of all shipping options.
That depends on product availability and how quickly you need it.
Simply add merchandise to your shopping cart and the “Shipping Calculator” at the bottom of your cart will display the delivery date and price.
Most in-stock orders placed before 5:00PM Eastern Time will ship the same business day. Once it leaves our building, the time it takes to be delivered depends on which of our shipping options you select. Check out our shipping page to find the shipping option right for you.
We accept credit and debit cards with the Visa, MasterCard, Discover or American Express logo. Ordering on this website with a credit/debit card is the quickest way to receive your merchandise.
Yes, we accept PayPal payments. Simply click the “Checkout with PayPal” icon in the shopping cart; this will take you to a secure PayPal site to enter your PayPal account information, and then transport you back to CenturyNovelty.com to complete the order process.
Legally recognized schools and government agencies can
fax their official purchase order to 734-464-6860 for
immediate processing. Or mail the purchase order to:
Century Novelty Company, Inc.
Attn: Orders
38239 Plymouth Road
Livonia, Michigan 48150
Corporations and all other organizations must complete a
credit application with Century Novelty before we can
process your purchase order. Credit applications are usually
processed within six business days. If your order must ship in
less than six business days, you should place your order with a
credit card using this website. Once your credit application has
been approved, you can fax your purchase order for immediate
processing.
All purchase orders must:
Be at least $100 before shipping and tax. If your order will be less than $100 before shipping and tax, you must use a credit card.
Be faxed or mailed. If you wish to be billed, you cannot
place the order by phone or online.
Include complete billing and shipping addresses and
contact information
Include an email address so we can email order confirmation and tracking information
Include the item number, name, and price of each line
item
Include the shipping price. Please visit our
shipping page to learn about shipping options and costs
Yes, you may send your order to Info@centurynovelty.com. However, ordering on the
Web allows you to take advantage of the convenience and
security of online ordering.
Yes, our customer service team is
available 24/7 for your orders at 800-325-6232. However,
ordering on the Web allows you to take advantage of the
convenience and security of online ordering.
Our showroom brought fun to the Detroit area for 53
years, so it was only natural to share this fun with the
whole world, via CenturyNovelty.com. In September 2004,
we closed our showroom so that we may focus on bringing
you the best CenturyNovelty.com possible.
One of the great benefits of shopping with Century
Novelty is that most people will not have to pay sales
tax. Only orders billed to Michigan are charged tax.
If your billing address is in Michigan, but your organization
is tax exempt we can honor the exception if you provide
documentation before you place the order. To place a tax exempt
order please:
Fax your tax exempt
certificate to 734-464-6860.
Mail it to:
Century Novelty Company, Inc.
Attn: Tax Exception Processing
38239 Plymouth Road
Livonia, Michigan 48150
Call 800-325-6232 to place your order. Please note tax
exempt orders cannot be placed on our website. If your
billing address is in Michigan and you place your order
online, you will be charged tax. If this happens, we are
unable to refund tax charges.
The quickest way to receive a pro-forma or quote is to add items to your shopping cart and select the desired shipping method. This will give you an itemized list with a grand total (including shipping) for your records.
If we carry it and it's in stock, you can find it on this website. If you cannot find a particular item through our search engine, just send an e-mail to
Info@centurynovelty.com or call us at 800-325-6232.
Not at this time. Instead, we are focusing all our
effort on bringing you the best website possible. If you
are having difficulty finding what you need, please
email
Info@centurynovelty.com or call 800-325-6232.
Most items are in stock and ready to ship. When you add
an item to your shopping cart, the website checks to
make sure the product is available in your desired
quantity. When the product is in stock in your desired quantity, “In Stock” will appear next to the item. If we do not have your desired quantity
available for immediate shipment, a message will display
in your shopping cart indicating how many pieces we do
have available and how quickly we should have more.
However, if your desired quantity is available, you
won?t see any messages and you can simply proceed
through the checkout process.
You can also check product availability on the product’s description page. Just click “Check Availability Now!” below the price chart.
Children should be at least 6 years old before using our products. Many items have small or removable parts young children could mistakenly swallow.
Children under eight (8) years can choke or suffocate on uninflated or broken balloons. Adult supervision required. Keep uninflated balloons from children. Discard broken balloons at once.
We don't share it, that's for sure! We keep any information we receive from you away from those who invade your privacy or send you spam. Whatever info you give us is only used to process your order and improve your experience with us. See our Privacy Policy for more details.
Cookies are very tiny text files that are stored on your computer when you visit certain web pages that record your preferences. CenturyNovelty.com uses cookies to keep track of what you have in your shopping cart. They cannot harm your computer and they do not contain any personal or private information. You must accept cookies to shop at CenturyNovelty.com.
Ordering online with Century Novelty is secure and
convenient. We recognize that your privacy and security
are important and we are devoted to ensuring that your
personal information is safe.
We use the latest technology in online security such as site
identification and data encryption. With site identification
your browser automatically ensures that you are connected only
to our Web site. If a problem arises your browser will alert you
to the potential loss of security.
The strict data encryption that we use hides sensitive
information like your name, address, and credit card
information. Our ordering process is protected by the Secure
Sockets Layer (SSL) protocol, which encrypts your information
and confirms the identity of the Century Novelty server before
allowing your shopping cart to be checked out. Modern browsers
support the SSL protocol. We recommend that you use the latest
browsers to ensure that you are protected by advances in
security technology.
When accessing an SSL-secured Web site, the user's
browser sends a message to the Web server, requesting a
secure session.
The Web server responds by sending the user its server
certificate (which includes its public key).
The user's browser will verify that the server's
certificate is valid and has been signed by a certificate
authority whose certificate is in the browser's database. It
will also verify that the certificate authority certificate
has not expired.
If the certificates are all valid, the user's browser
will generate a one-time, unique "session" key and encrypt
it with the server's public key. The user's browser will
then send the encrypted session key to the server so that
they will both have a copy.
The server will decrypt the message using its private
key and recover the session key.
This completes the SSL "handshake" process, and a secure SSL
connection has been established. The entire process of
establishing the SSL connection typically happens transparently
to the user and takes only seconds.
A key or padlock icon in the lower corner of the browser
window indicates that the browser is running in secure mode. SSL
is supported in the vast majority of browsers and Web servers on
the market.
Most items can be returned to us up to 30 days from the
date your order ships-No questions asked! Since many of
our products are very seasonal, we cannot accept returns
after 30 days.
Simply include a copy of your invoice with your return and
send it to:
Century Novelty Company, Inc.
Attn: Returns
38239 Plymouth Rd
Livonia, MI 48150
Ship the package back to us at your cost using the shipping
method of your choice. We suggest you use a shipping method that
provides a tracking number. Under no circumstances should you
"refuse" delivery of a package or tell the driver to "return to
sender." Doing so will result in a return shipping charge (equal to your original shipping amount) and up to a 40% restocking fee.
As soon as we receive your package, provided it's in saleable
condition, we will immediately process your refund and credit
your account for the purchase price of the returned product.
Unfortunately, we're unable to accept returns on items that
can't be resold. You wouldn't want to receive merchandise that
was already used! These items include:
Items used in the mouth or on the lips
Items worn on the body such as a hats and hula skirts
Candy and food products
Glow stick and necklace products
Special orders (orders that received special pricing
from a sales rep)
Sale Items
However some items are individually packaged or wrapped. If
the item you wish to return arrived to you in a wrapper and is
still in the wrapper (meaning, it was not used) it may be
returned (except candy. We can never accept a return on candy and food products because that is unsanitary).
Of course, if your purchase is defective, or if we shipped
the wrong item, we will gladly send you a replacement; free of
charge. Just email Info@centurynovelty.com to let us know what we need to do
for you.
Please ensure that your shipping address is complete and
correct. If a package is returned to Century Novelty due to
incomplete or incorrect address information or because of
unsuccessful delivery attempts, a restocking fee of up to 40% of
the returned merchandise total may be charged.
As soon as we receive your package, we will process your refund and email you an updated receipt within two business days.
You should see this credit appear on your account within 3-6
business days. This processing time varies by financial
institution. If you have questions about the amount of time it
will take for the refund to post to your account, or if you
don't receive the credit within 6 business days, please contact
your credit/debit card bank.
