"I am writing to let you know about my experience with your company.  I ordered a few days ago and last night it came. I am  always leary about ordering from new sites and yours was no different, but the price was right and I needed it right away. I was very pleased with the way your company kept me informed by email of every step and just now I got one saying it was delivered. I ordered about $12 worth so it's not like I was a VIP customer. ... Keep up the GREAT work, you will be hearing from me again."